Refund Policy

Effective August 18, 2026. Contact: tame support on Discord↗

This Refund Policy applies to paid tame subscriptions purchased through Whop. It supplements the Terms of Service and EULA.

1. 7-day first-purchase guarantee#

A Workspace may request a full refund of its first successful paid tame subscription purchase for any reason if the request reaches tame support on Discord↗ within 7 calendar days after that first charge.

The 7-day window begins when Whop records the first successful charge, not when the Desktop App is first installed or a License Key is first activated. The guarantee is available once per Workspace and Customer. Creating another Workspace, changing an email address, reactivating later, or purchasing through a related business does not create another guarantee.

This guarantee is a voluntary commercial promise in addition to any mandatory legal rights. It does not limit a right concerning withdrawal or cooling off, a Service not supplied as agreed, an incorrect or unauthorized charge, or another remedy that cannot lawfully be limited. Where a mandatory rule gives a longer window or a broader remedy, that rule controls.

2. What happens after 7 days#

After the initial 7-day window, prepaid subscription fees are non-refundable except where applicable law requires a refund or tame permanently discontinues a prepaid Service without a reasonable substitute.

We do not provide refunds or credits for:

• unused time in a monthly or annual term, except the automatic upgrade credit described below;
• cancelling renewal during a term;
• a plan downgrade or reduced usage;
• failure to meet local hardware, Device, Mac, Apple developer, network, or Proxy requirements;
• Platform interface changes, outages, enforcement, restrictions, reduced reach, or loss of an Account;
• Customer content, configuration, instructions, or violation of the Terms or Platform rules;
• a Customer's decision to stop using tame; or
• renewal charges that were not cancelled before renewal, except where law requires otherwise.

Duplicate or incorrect charges should be reported promptly. We will correct a verified billing error regardless of the ordinary guarantee window.

3. Monthly and annual cancellation#

Cancelling a subscription stops its next automatic renewal. It does not end the period already purchased, and access normally continues until that period ends.

For a monthly subscription, cancellation stops the next monthly renewal. For an annual subscription, cancellation stops the next annual renewal. Outside the 7-day guarantee, an immediate higher-Tier upgrade, and except where mandatory law requires otherwise, an annual subscription cannot be shortened or partially refunded during its prepaid annual term. No voluntary prorated refund or credit is issued for unused time when cancelling or downgrading.

If Whop or tame ends access immediately because a payment was reversed, the Customer violated the agreement, or continued access would create legal or security risk, that does not create a refund right.

4. Plan changes#

A downgrade takes effect only when the current term ends and the next renewal begins, unless checkout says otherwise. There is no retroactive credit for a lower plan selected during a paid term.

An immediate change to a higher Subscription Tier keeps the current monthly or yearly cadence. Before checkout, tame shows the full new-plan charge, the calculated unused-period upgrade credit, and their net effect. Whop first charges the new plan. After signed payment confirmation, tame sends the disclosed credit from the old paid charge back through Whop to the original payment method and cancels the old membership. The refund and charge may appear separately, and the bank or payment network controls when the credit appears. If the automatic credit cannot be confirmed before checkout, tame does not offer the automatic upgrade.

Any upgrade, replacement checkout, or later purchase is not a first purchase and does not restart the 7-day guarantee.

5. How to request a refund#

Contact tame support on Discord↗ within the applicable window. Privately share the Owner email associated with the Workspace, Workspace name, charge date, and Whop receipt or membership identifier if available with tame support. Do not post these details in a public channel. Do not send card details or a Platform credential.

We may verify the requester's authority and the charge. We aim to answer complete requests within 5 business days. An approved refund is sent through Whop to the original payment method. Whop, the bank, or the payment network controls when the credit appears.

A full refund ends the subscription and the right to use the paid Services. The License Key may stop renewing immediately.

6. Billing disputes#

Contact tame support on Discord↗ before opening a payment dispute so we can investigate a mistake or process an eligible refund. This request does not waive any right to contact a bank or payment provider.

A chargeback or payment reversal may cause Whop to deactivate the subscription. tame may preserve billing and access records needed to respond to the dispute and prevent fraud.

7. Changes and contact#

Changes to this policy apply prospectively to purchases made after the updated effective date unless applicable law requires otherwise. The policy in effect at the time of the first charge governs that purchase's voluntary money-back guarantee.

Billing, cancellation, and refund questions should be sent to tame support on Discord↗.